Customer Service Advisor Location: Office-based in Slough Job Type: Full-time, Permanent Salary: £26000 – £29,000 per annum My client are an established and growing business who are currently recruiting for a Customer Service Advisor to join their After Sales team. This role would suit someone with a strong customer service background and knowledge of plumbing products. The successful candidate will act as the first point of contact for customers, providing professional support, resolving enquiries, and ensuring a consistently high standard of service within a busy office environment. Key Responsibilities Providing excellent customer service via telephone and email Handling customer enquiries and resolving issues in a timely and professional manner Processing transactions accurately using ERP systems (experience with Sage 200 is advantageous) Sending out replacement parts Working closely with internal departments to ensure smooth day-to-day operations Multitasking effectively in a fast-paced environment Supporting team members and assisting with supervisory duties when required Candidate Requirements Minimum of 3 years' experience in an office-based customer service role (essential) Previous experience in customer service or sales Knowledge of plumbing products Strong verbal and written communication skills Confident using phone systems and email communication Ability to demonstrate product knowledge and support customers effectively Positive attitude, strong attention to detail, and ability to work under pressure