Overview
This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the Endoscopy booking office. This is a fixed term post to cover maternity leave within the team. The Endoscopy Clerical Officer will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner. The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.
Responsibilities
* Work within the busy office based at The Royal Shrewsbury Hospital (across main site and William Farr House); may be required to travel and work at The Royal Shrewsbury Hospital and The Princess Royal Hospital in Telford on a rotational basis.
* Endoscopy Booking and Scheduling office manages Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust.
* Specific areas of responsibility include waiting list management and elective rescheduling, as well as dealing with and responding to enquiries from patients and staff.
* Provide face to face reception cover on a rotational basis.
Qualifications and Skills
* Administrative experience including previous booking and/or appointment experience would be beneficial.
* Working knowledge of Microsoft Office applications.
* Understanding of data protection and maintaining strict confidentiality in the healthcare setting (essential).
* Excellent organisational and communication skills, flexibility, good time management, and ability to work as part of a team.
About Us
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We are on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, "To provide excellent care for the communities we serve," is not just a statement; it\'s a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we\'re determined to make a real difference in the lives of those who matter most: our patients and their families. If you\'re ready to be part of a team that\'s dedicated to continuous improvement, come join us and let\'s make a difference together!
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