Role Summary
The Patient Access Coordinator will provide professional administrative support to the Rehab and Therapies department, ensuring smooth operation of outpatient clinics, maintaining accurate records, and contributing to high standards of patient care.
Required Attributes
Applicants should demonstrate strong organisational and prioritisation skills, the ability to work effectively in a busy environment and under pressure, and a commitment to delivering excellent patient service in line with the Trust Values.
Key Responsibilities
* Manage new outpatient bookings, schedules and support clinicians with booking follow‑up appointments.
* Handle patient liaison via telephone and email.
* Manage the therapies mailbox and respond to telephone queries.
* Book meeting rooms and order department supplies, including stationery.
* Type and format letters and minutes.
* Enter data for UK Rehabilitation outcomes.
* Provide administrative support to projects managed within the service as directed.
* Provide cross‑cover and deputise for the Team Lead when required.
* Advise and support less experienced staff on administrative duties.
* Maintain departmental databases in a timely and accurate manner.
* Assist with collation of data as required.
* Provide excellent customer care to all service users.
* Act as first point of contact for callers, visitors and deliveries to the department.
* Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner.
* Manage diaries and organise meetings ensuring supporting arrangements are in place.
* Liaise with patients regarding their appointments.
* Book patient appointments inline with clinic schedules.
* Liaise with clinicians to ensure clinic schedules are accurate.
* Maintain stationery supplies, order stationery and other supplies in accordance with policies and procedures.
* Sort, distribute and handle incoming mail; ensure outgoing mail is collected and dispatched; arrange receipt and delivery of courier mail and parcels as required.
* Photocopy, collate and distribute reports, correspondence, handouts and other documentation.
* Establish and maintain accurate filing systems.
* Ensure the department is maintained and kept tidy.
* Report and monitor any maintenance or facilities as appropriate.
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