We are looking for a friendly, organised and professional Front of House Receptionist to join our busy veterinary practice. Our Company Virtue Vets is London’s premier next-gen vet care and pet wellness clinic chain, providing exceptional vet care and a premium bespoke experience at reasonable prices. Our stylish clinics feature a contemporary aesthetic that appeals to both pets and their humans. We are equipped with state-of-the-art diagnostic, surgical, and lab equipment to ensure the highest standard of care. Key Responsibilities As the first point of contact for our clients, you’ll play a vital role in creating a welcoming and supportive environment. From greeting owners and their pets to managing appointments and administrative tasks, you’ll ensure the smooth running of our front desk and deliver a first-class client experience. You must be well-groomed, personable and presentable as the face of the clinic. Greet clients and their pets with warmth and professionalism Manage incoming calls, emails, and appointment bookings Maintain accurate client and patient records Handle payments and invoicing Provide information on services, products, and general pet care advice (non-clinical) Support the veterinary team with administrative duties Ensure the reception area is tidy, safe and welcoming Requirements Excellent communication and interpersonal skills Professional, approachable and empathetic manner Strong organisational skills with attention to detail Comfortable using computer systems and booking software Ability to remain calm under pressure in a busy environment Previous reception or customer service experience (ideally within a veterinary or healthcare setting, though not essential) A genuine love of animals and commitment to client care Hours 40 hours per week, predominantly Monday to Friday, 08:30 to 17:30 (with a 1-hour unpaid break) but flexibility required on occasions with time in lieu. Benefits 5.6 weeks per calendar year, inclusive of public holidays. Pension contributions. Staff discounts on treatments and drugs for own pets up to a maximum of 3 pets as set out in our Employee Pet Treatment and Charging Policy.