Citrus Recruit are excited to be recruiting for an Administrator for a well-established organisation based within the automotive industry.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
This role is the first point of contact for customers making vehicle warranty and insurance claims.
You will gather accurate information from customers, explain the claims process clearly, and pass your full brief to the Warranty Manager to continue the claim.
Excellent and calm telephone manner, strong listening skills, and the ability to take clear notes while speaking to customers are essential. You will be well organised and customer-focused.
Hours: 9am to 5pm (with a one-hour unpaid lunch break) Monday to Friday
1 Saturday in every 4, hours 9-1 however this is paid as overtime at time and a half
Responsibilities & day to day duties
As an Administrator you will be responsible for:
Act as the first point of contact for customers via telephone and email, handling enquiries in a professional, friendly and reassuring manner
Calmly gather detailed and accurate information from customers and record it clearly on the CRM system
Explain the claims process clearly and concisely, ensuring customers understand next steps
Ensure the maximum amount of information is captured at first contact to avoid delays
Ensure all administrative tasks within the Claims department are completed within agreed timeframes
Manage and respond to emails promptly, or pass them to the appropriate team member where required
Skills & experience required
Excellent customer service skills
Confident and clear communicator with a calm and professional telephone manner
Ability to take accurate notes while speaking to customers
Proficient in Microsoft Word and Outlook
Strong attention to detail and accuracy when entering data
Benefits
Salary £24,000
Additional benefits - 25 days holiday.
Additional birthday day off + Buy annual leave scheme
Death in Service
Critical illness
Private Healthcare
Pension 5% employee contribution, 4% employer contribution.
Enhanced Maternity & Paternity pay
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While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. xsngvjr Please review our website for further and upcoming opportunities.