Operations Manager - Hands-On, Team-Oriented Leader
Location: Malvern
Hours: 8.30 - 12.30 Mon, Wed & Fri and 8.30 - 4.30 Tue & Thu
Salary up to c£40k pro rata (depending on experience)
If you are a natural leader who thrives in a small, close-knit team, our client is looking for an Operations Manager who can lead by example. Supporting the day to day business operation, including the warehouse function, you will bring energy, structure, and creativity to a growing, mission-driven company.
This is not purely a desk-bound role as you'll be as comfortable on the warehouse floor as you are managing suppliers, logistics, and cross-functional projects. The whole team gets involved! You'll take ownership of operations, champion efficiency, and help shape the future of the business.
What You'll Be Doing:
* Overseeing day-to-day operations, including the small but very busy warehouse and providing hands-on support to the team.
* Monitoring stock levels, ensuring smooth inbound/outbound logistics, and maintaining an organised, safe environment.
* Building strong relationships with suppliers and partners, solving operational challenges proactively.
* Collaborating across teams, supporting finance, product development, and other key areas.
* Managing office and facilities, compliance, IT, and vendor relationships with precision.
* Leading improvement initiatives, implementing processes, and making things run better, faster, and smarter.
What We're Looking For:
* A confident, hands-on leader who inspires and works alongside the team.
* Strong organisational and problem-solving skills - someone who sees the detail and the bigger picture.
* Flexibility and adaptability - ready to tackle a variety of operational challenges.
* Excellent communication and relationship-building skills.
* A proactive mindset with a practical, can-do approach.
Why You'll Love It Here:
* Be part of a passionate, supportive small team where your impact is visible every day.
* Shape operations in a company that genuinely values quality, care, and the wellbeing of its customers (and their dogs!).
* A flexible part-time schedule with variety in every week.
* A culture that encourages hands‑on leadership, initiative, and collaboration.
We are looking for someone who thrives in a busy, hands‑on environment, leads by example, and genuinely enjoys being part of a small, dynamic team.
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