Maintenance & Aftercare Manager - High-End Residential
Overview
We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex.
While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive M&E infrastructure and specialist installations.
They are now seeking a Maintenance & Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion.
This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively.
The Role
The Maintenance & Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care.
Key responsibilities include:
Acting as first response for all maintenance and aftercare issues
Assessing and diagnosing issues before escalation
Managing and coordinating M&E contractors and specialist service providers
Supporting commissioning, testing, and early-life defect resolution
Liaising directly with private clients who expect a prompt, professional response
Managing service contracts, warranties, and O&M documentation
Maintaining detailed records of issues, actions, and outcomes
Supporting maintenance across other high-end residential projects as required
The property includes a wide range of complex systems and facilities, including:
Large central plant room (significant in scale and complexity)
Advanced M&E systems
Spa, sauna, steam room, ice room
Swimming pool and pool house
Cinema, golf simulator, gym, wine room
Multiple ancillary buildings
Extensive landscaping and external works
This role is not reactive maintenance. It requires strong technical understanding, sound judgement, and the confidence to manage issues proactively.
The successful candidate will be:
A confident, composed individual able to manage demanding private clients
Technically strong with a clear understanding of construction and M&E systems
Comfortable being on hand when required, particularly in early post-handover stages
Organised, calm under pressure, and solutions-focused
Professional, discreet, and articulate
Experience Required
Experience at Maintenance Manager / Aftercare Manager / Building Services Manager level
Background in complex high-end residential or similarly serviced buildings
Proven experience managing M&E contractors and service packages
Ability to interpret drawings, specifications, and O&M manuals
Full UK driving licence
The Offer
Highly competitive salary and package
Full-time, permanent position
Opportunity to shape and develop the aftercare function
Involvement in a flagship, technically challenging residential project