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Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Why this job matters
Are you someone with a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.
Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. Whether it’s helping with billing queries, assisting those behind on payments, or other needs, with our training, you will become the expert they rely on. Every interaction will deliver a personal, excellent service.
We understand life is always changing, and this role is designed with flexibility. We support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.
What’s in it for you?
* Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave—up to 2 weeks for supporting colleagues caring for family or friends.
* Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
* Discounts on EE & BT products, saving you hundreds of pounds annually.
* Support to develop your career with tailored training and growth opportunities.
* Season Ticket Travel Loan to help with commuting costs.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental coverage for you and your family.
With a great team culture, support, and training, this is a career opportunity worth considering. What are you waiting for?
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