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Customer Service Representative, Gloucester
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Client:
Atlas Recruitment Group Ltd
Location:
Gloucester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
22.08.2023
Expiry Date:
06.10.2023
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Job Description:
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Monday – Friday – 37.5 hrs per week (either 8:30 – 17:00 or 9:00 – 17:30 shift)
Atlas Recruitment Group is currently recruiting an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer service to manage all requests and issues, as well as involvement in dispatch.
Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Monitor job progress to meet service level agreements.
* Provide phone support to field engineers.
* Work towards department KPIs and company goals.
* Comply with company procedures (ISO).
* Log information into external customer portals as required.
* Manage all mailboxes as needed.
* Schedule and allocate engineer work efficiently, ensuring proper skill matching and H&S compliance.
* Arrange travel and hotel accommodations, managing costs effectively.
* Generate job numbers for service installs and future work, updating the company database.
* Maintain up-to-date spreadsheets with machine details and address changes.
* Coordinate with engineers regarding upcoming work.
* Provide feedback to the team leader to ensure effective scheduling.
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