Role: Retail Operations Manager
Location: Brighton & Hove
Hours: 40 hours per week
Pay: £50,000-£55,000 per annum
An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.
Benefits:
* Competitive base salary with performance-related bonuses
* Comprehensive training and support provided
* Clear progression pathway to business ownership
The Requirements:
* Previous experience in a management role is desirable
* Strong leadership and organisational capabilities
* Sales-focused with commercial acumen and excellent interpersonal skills
* Financial understanding including P&L and reporting
* Proficient in Microsoft Office and CRM systems
* Valid UK driving licence
The Role:
* Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment
* Lead and support a small team including sales consultants and operational staff
* Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience
* Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more
* Prepare in-home quotations and close sales effectively, following up with potential customers as needed
* Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery
* Maintain showroom presentation to reflect the latest design trends and product innovations
* Organise local marketing initiatives including events and community engagement
* Act as a keyholder and manage opening and closing duties
* Engage with internal stakeholders including finance, business development, marketing, and HR
* Receive comprehensive training in preparation for potential future franchise ownership
If you're keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on 01273 063769 between 9.00am - 5.30pm.