We arelooking to appoint a skilled, motivated, organised, and experienced PracticeManager to lead our operational, financial and HR functions ensuring thesmooth day-to-day running of the practice and supporting its continueddevelopment.
The successfulcandidate willwork closely with the GP Partners, Clinical Pharmacists, Nurse and widerprimary care colleagues to develop services, support our staff, and ensure wecontinue to deliver high-quality care to diverse patient population.
What we offer:
* Competitive salary depending on experience
* A supportive and friendly working environment
* Opportunities for training and professional development
Main duties of the job
The PracticeManager will be responsible for the day-to-day smooth running of the practice,including:
* Oversee the daily operations of the practice to ensure safe,efficient and effective service delivery.
* Provide leadership and management of clinical and administrativeteams, including recruitment, development and engagement across the PCN.
* Lead on financial management, including budgeting, payroll,resource allocation and financial reporting.
* Ensure compliance with CQC, NHS, ICB and statutory requirements,maintaining high standards of clinical governance and quality improvement.
* Support the delivery of enhanced services, QOF targets and allcontractual obligations.
* Lead on service and systems development to improve efficiency,quality and patient experience.
* Implement and maintain practice policies, procedures and businesscontinuity plans.
* Liaise effectively with patients, staff, partners, externalcontractors, the ICB, PCN and other key stakeholders to support strategicplanning and collaboration.
We are keento move forward with the NHS plan for digital transformation and increaseaccessibility to all patients. We aim to continuously improve the quality ofthe service and make changes in response to patient needs.
About us
PortobelloMedical Centre is a small, friendly and well-respected GMS practice, lookingafter approximately 4400 patients. The wellbeing of our patients and staff isour priority. We are proud to deliver high quality NHS primary care services.
Our multi-disciplinaryteam includes experienced GPs, clinical pharmacist, Independent Prescriber,practice nurse, HCA, social prescribers, My Care My Way Case Manager forpatients 65+, supported by a team of skilled administrative and care navigationteam. We work collaboratively to provide personalised care, support log-term conditionmanagement and improve access to health care through innovative systems andonline triage.
We arecommitted to staff development, clinical excellence and continuous improvement.
Job responsibilities
Practice Manager Job Description
Reporting to: Partners /Practice Lead
Role Purpose
The PracticeManager is responsible for the day-to-day management of the practice, ensuringhigh-quality patient care, operational efficiency, and compliance with NHScontractual and statutory obligations. The post-holder will lead and developboth clinical and administrative staff, oversee governance, finance, HR, IT,estates, and service development, and act as the primary contact for externalstakeholders.
Key Responsibilities
* Operations Management
* Oversee day-to-day operations of the practice ensuring stafffulfil their roles effectively.
* Provide functional management of all clinical and administrativestaff.
* Ensure practice compliance with NHS contractual obligations.
* Implement systems to monitor performance, identify gaps, and drivecontinuous improvement.
* 2. Human Resources
* Manage recruitment, retention, and onboarding of all staff.
* Develop, implement, and embed succession planning.
* Maintain and update job descriptions, contracts, and personspecifications.
* Ensure effective staff appraisals, training, and development.
* Manage disciplinary and grievance processes in line with HRlegislation.
* Promote a positive workplace culture, teamwork, and inclusivity.
* 3. Business Development &Service Improvement
* Develop, implement, and maintain a business continuity plan.
* Lead service improvement initiatives and coordinate projectsacross the practice.
* Keep the practice website updated and promote online patientservices.
* Implement internal and external communication strategies.
* Take a strategic approach to patient services, ensuringaccessibility and responsiveness.
* Represent the practice in Primary Care Network (PCN) initiatives, liaisingwith ICBs and local commissioners.
* 4. Finance
* Maximise income, manage expenses, and ensure timely payment ofbills.
* Submit reimbursements under NHS contracts and raise invoices foradditional services.
* Prepare budgets, forecasts, and monthly financial reports.
* Collaborate with accountants and partners on financial planningand reporting.
* 5. Payroll & Pensions
* Process monthly payroll using IRIS GP Payroll.
* Liaise with HMRC regarding PAYE matters and ensure timelypayments.
* Submit annual NHS pension submissions.
* 6. Enhanced Services &Clinical Systems
* Ensure the practice meets QOF and NWL contract targets.
* Coordinate required audits and timely reporting to PCN/ICB.
* Manage SystmOne appointment systems and clinical rotas,maintaining safe staffing levels.
* Liaise with locums to ensure appropriate coverage andcost-effectiveness.
* 7. Information Technology &Clinical Systems
* Manage IT hardware, software, and security.
* Ensure IGcompliance, GDPR adherence, and DSP Toolkit requirements.
* Provide induction and training on SystmOne and other IT systems.
* Maintain NHS mail accounts, smartcards, and user access.
* Liaise with ICB IT helpdesk for complex issues.
* Oversee telephone systems, including out-of-hours arrangements
* Ensure appropriate insurance coverage is maintained and renewed.
* Maintain up-to-date knowledge of Health & Safety, Fire Safety,and Legionella regulations.
* Conduct annual risk assessments and maintain a risk register.
* Oversee property maintenance, cleaning, and service contracts.
* Ensure security systems are functional, documented, and compliant.
* 9. Governance & CQCCompliance
* Act as the operational lead for governance and CQC inspectionreadiness.
* Maintain clinical governance, information governance, and riskmanagement frameworks.
* Lead preparation for inspections and follow-up on recommendations.
* Ensure policies, procedures, and audits comply with national andlocal guidelines.
* 10. Complaints & PatientEngagement
* Manage all complaints and ensure timely responses.
* Liaise with clinicians to investigate complaints thoroughly.
* Support and engage with the Patient Participation Group (PPG) at least quarterly.
* 11. Training & Development
* Ensure all staff complete mandatory training.
* Develop and implement training plans for mandatory and role-specificlearning.
* Maintain accurate training records on TeamNet and follow up onincomplete modules.
* Utilise NWL Training Hub and other resources for staffdevelopment.
* Maintain and test business continuity and emergency preparednessplans.
* Conduct and document operational, clinical, and environmental riskassessments.
* Develop mitigation strategies and maintain a central riskregister.
* 13. Sustainability & Equality
* Support the practice in implementing NHS Green Plan initiatives.
* Promote equality, diversity, and inclusion in recruitment, staffmanagement, and patient services.
* 14. Other Responsibilities
* Undertake additional duties as requested.
* Deputise for partners in internal and external meetings.
* Act as primary contact for NHSE, ICB, PCN, community services,suppliers, secondary care, and other external stakeholders.
* Engage with collaborative initiatives and service developmentopportunities.
Person Specification
Experience
* Proven experience in GP practice or healthcare management, including staff leadership and HR.
* Knowledge of NHS contracts, finance, CQC requirements, GDPR, and health & safety.
* Excellent organisational, communication, and problem-solving skills.
* IT literate, preferably with experience of SystmOne
* Professional, proactive, and able to work under pressure.
* Experience working with PCNs, ICBs, or NHS initiatives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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