EQUANS is looking for a Resident Liaison Officer to join our team in Sheffield on a permanent basis. This is a full‑time role working 40 hours per week. On offer is a competitive salary, company vehicle and benefits package.
Key Accountabilities
* Resident Communication: Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress.
* Issue Resolution: Address resident concerns, complaints, or queries promptly and effectively, ensuring that issues are resolved to the satisfaction of both the resident and the company.
* Pre‑Project Engagement: Conduct pre‑project surveys and consultations with residents to understand their needs, preferences, and any potential issues, feeding this information back to the project team.
* Information Distribution: Prepare and distribute newsletters, letters, and other communication materials to keep residents informed about upcoming works, project milestones, and any potential disruptions.
* Resident Support: Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works.
* Stakeholder Coordination: Work closely with project managers, contractors, and other stakeholders to ensure that resident feedback is considered in project planning and execution.
* Post‑Project Follow‑Up: Conduct post‑project satisfaction surveys and follow‑ups to assess resident satisfaction and identify areas for improvement.
* Compliance and Documentation: Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met.
* Community Engagement: Organise and participate in community meetings or events to discuss project progress and address any collective concerns.
What can we offer you?
* 24 days annual leave (plus public holidays)
* Life Cover equivalent to 1.5 times annual salary
* Employee discount shopping schemes on major brands and retailers
* Gym membership discounts
* Cycle to work scheme
* Holiday purchase scheme
* 2 corporate social responsibility days per year
* Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
* Attractive Employee Referral Rewards Scheme
* Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
* 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
* Previous experience in a customer‑facing role, ideally within construction, housing, or a related field.
* Excellent verbal and written communication skills, with the ability to interact effectively with residents from diverse backgrounds.
* Strong problem‑solving abilities and the capacity to manage and resolve conflicts or complaints in a professional manner.
* Ability to work independently and manage multiple tasks or issues simultaneously.
* Proficiency in MS Office, particularly Word and Excel, for managing documentation and communication.
* Empathetic and approachable: Able to build rapport and trust with residents, showing understanding and sensitivity to their concerns.
* Organized and detail‑oriented: Capable of managing multiple tasks, maintaining accurate records, and ensuring that all communications are clear and consistent.
* Proactive and solutions‑focused: Takes the initiative to address potential issues before they escalated and seeks practical solutions that benefit both the resident and the company.
* Reliable and professional: Maintains a high level of professionalism in all interactions and can be relied upon to follow through on commitments.
* Must have a clean driving licence.
* Must pass a DBS basic check; therefore the ability to pass is essential.
* Must have evidence of the right to work in the United Kingdom.
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