Job Description
The Company
CLARK UK is a high-growth Insurtech company which is part of the pan-European Insurtech group, Clark.de. The company aims to improve how protection is handled and has a lively, friendly team that is dedicated to protecting individuals and families. The company culture blends innovation and high performance with a fun work environment.
The Opportunity
This is a great opportunity to progress in financial services sector specialising in sought after customer support field. You will be dealing with existing customer queries with the aim of providing an excellent overall experience, seeking upselling opportunities and ensuring they are fully aware of additional benefits available to them. To succeed, you need to be dedicated, passionate and outcome orientated. In return, high growth can offer you multiple exciting career opportunities to grow with us, alongside other perks.
Responsibilities
* Executing all tasks assigned by the team leader or manager diligently, on schedule, and to the highest standard
* Expediting the resolution of customer queries to maximise satisfaction Welcoming new customers and provide appropriate level of service and information required to onboard new clients
* Utilising retentions tools to retain and improve customer relations Identifying and referring customer complaints to the respective department
* Adhering to policies and procedures at all times when assisting customers Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
* Identifying, advising and selling our products and services to existing clients with the aim of protecting families
* Achieving agreed upon sales targets and outcomes within schedule
* Working towards achieving set key performance metrics in line with objectives
* Coordinating sales effort with team members and other departments
Essential Skills and Experience
* Good communicator, both written and spoken
* Excellent attention to detail
* Great team player
* Ability to work calmly under pressure
* Previous experience working in customer service and/or sales would be advantageous
* Ideally, familiarity with customer relationship management (CRM) tools and principles
* Excellent time management and interpersonal skills
* Self-starter with a positive attitude
* Ability to remain professional at all times
* Self-development orientated
Your Benefits – What We Offer
* 24 days of annual leave
* Wellbeing day
* Bupa Private Medical Insurance
* Income Protection
* Death in Service
* Employee Assistance Programme
* Electric Vehicle Scheme
* Maximum work-life balance thanks to hybrid work models, flexible working hours, and workation opportunities
* Training and personal development
* Company pension plan
* Support for personal volunteer activities, e.g., in the form of so-called Impact Days (2 per year)
* Always there for you: chilled drinks, fresh fruit, snacks – and of course, your team
* We’re team players at CLARK: you can expect a respectful team environment, cultural initiatives, and shared events
* A wide range of exclusive employee discounts
* You’ll become part of a world-leading insurtech company and join us in revolutionizing the insurance industry.
Why CLARK? Because YOU matter here
What makes us special: at CLARK, you can simply be yourself. Our dress code? Come as you are! Because diversity and equal opportunity are more than just words to us – they shape our daily work.
In other words: no matter where you come from or how you tick, as a CLARKee, you’ll experience an open work environment where you can realize your potential, share your ideas, and truly make an impact.
Sounds like your kind of place? Then we’re looking forward to meeting you!