About Total Training Provision: Total Training Provision is a leading independent training provider delivering high-quality, employer-led Apprenticeships and funded learning opportunities across the UK. We pride ourselves on supporting individuals and businesses to achieve their potential through outstanding training, tailored support, and sector-specific expertise. Role Overview: As the National Account Manager, you will play a pivotal role in the success and growth of employer partnerships at Total Training Provision. You will be responsible for onboarding new employer clients, maintaining high levels of employer satisfaction, and ensuring that training solutions are aligned with business needs. Acting as the main point of contact for employers, you will ensure outstanding service, drive new enrolments, and contribute to the strategic development of our offer. Key Responsibilities: Employer Onboarding: Lead the onboarding process for all new employer clients, ensuring that expectations are aligned, and that all required data is captured in PICS and CRM systems. Risk-Rated Reviews: Conduct structured, risk-rated reviews of employer needs and requests to inform delivery planning and support intervention. Insight & Evaluation: Monitor and evaluate the effectiveness of training interventions in relation to business impact and learner success. Gain insight into evolving business needs to inform potential new product/service development. Relationship Management: Act as the first point of contact for employers, handling queries, resolving concerns, and ensuring the delivery of outstanding customer service. Collaboration with Delivery Teams: Work closely with Operations Managers and Skills Coaches to ensure high-quality, tailored training delivery and proactive response to any issues raised. Marketing & Communications: Collaborate with the Marketing Team to highlight employer partnerships and learner success stories across social and digital channels. Produce and send out a monthly employer newsletter. Employer Reporting: Generate and share monthly employer performance reports, capturing key learner and training outcomes, engagement levels, and areas for improvement. Enrolment Growth: Drive learner enrolments from within employer organisations, with a minimum target of 30 new starts per month across all training offers. CRM & PICS Compliance: Ensure all employer contact details, communications, and pipeline activity are accurately recorded and regularly updated in the CRM and PICS systems. Key Skills & Experience: Proven experience in employer engagement, account management, or business development, ideally within the training or education sector. Strong understanding of Apprenticeships, AEB, and employer-funded training models. Excellent interpersonal, communication, and stakeholder management skills. Ability to analyse business needs and align them with training solutions. Proficient in CRM and learner management systems (experience with PICS desirable). Organised, target-driven, and able to manage multiple employer accounts. A proactive and professional approach to service delivery and issue resolution. Performance Indicators: KPI Area KPI Description Target / Frequency Measurement Method. Employer Onboarding: All employers onboarded with full documentation and TNA completed within 4 weeks of first learner enrolment 100% within 4 weeks CRM/PICS timestamp logs. Training Needs Analysis (TNA) Each employer to have a reviewed and documented Training Needs Analysis (TNA), updated annually with feedback collected 100% completion and annual review TNA tracker and feedback survey. Employer Review Cycle Formal employer progress reviews completed every 12 weeks 100% of active employers CRM Review Log / Meeting Notes. TTP Employer Newsletter Bi-monthly newsletter featuring learner and employer success stories sent to all employers 100% of employers every 2 months Distribution logs (e.g., MailChimp). Total Topics Learner Newsletter Monthly learner newsletter shared with employers 100% monthly distribution CRM/email reports. Employer Performance Reports: Reports sent every 4 weeks including learner progress, OTJH, EPA, Gateway, attendance and visits 100% of active employers CRM / automated reports. Quarterly Employer Forums Employer engagement events to explore new qualifications, feedback and strategy 1 per quarter Attendance logs / calendar invites. Mentor Training for Employers: Mentor training delivered to all new employers within 8 weeks of learner onboarding 100% of newly onboarded employers Training records. Employer Satisfaction (AAF): Employer satisfaction score based on formal feedback (AAF or similar) ≥ 97% AAF results / CRM survey module. Success Case Studies: Collection of learner/employer success stories for marketing Minimum 3 per month Marketing tracker. Starts Pipeline Forecasting: Forecasting of upcoming starts from employer conversations and levy plans 30 starts/month (new or progression) CRM pipeline forecasting. % of Employers Reviewed (12weeks): Percentage of employers who received a formal review within the last 12 weeks ≥ 95% CRM review tracking. % of TNAs Completed This Quarter: Proportion of active employers with completed/up-to-date TNAs in the current quarter 100% TNA audit log. Employer Satisfaction Rate: Real-time satisfaction from feedback or informal check-ins beyond AAF ≥ 97% Monthly CRM sentiment or survey. Pipeline Conversion Ratio: % of predicted starts that actually convert each month ≥ 85% conversion rate Forecast vs. actual starts in CRM. Employer Forum Attendance: Rate Employer attendance at scheduled quarterly forums ≥ 75% of invited employers Forum attendance registers. What We Offer: A dynamic and supportive team environment. Opportunities for professional development. Flexible working arrangements. Competitive salary and bonus incentives. The chance to play a key role in shaping employer partnerships nationally. Living Our Values: Trust Lead with integrity and deliver on commitments. Excellence Hold delivery to high standards across compliance, funding, and quality. Accountability Own outcomes, take responsibility for errors, and correct them rapidly. Collaboration Build strong partnerships with internal teams and external stakeholders. Gratitude Recognise learner and team achievements regularly. Innovation Identify and implement improvements to curriculum, systems, and processes. Total Rewards: Total Leave - all staff benefit from 25 days annual leave extra Christmas shopping day extra day for Birthday 8 Bank Holidays = Total 35 Days. 2 Years’ Service - staff who have passed 2 years’ service get an additional 2 days leave. 5 Years’ Service - Staff who have passed 5 years’ service get an additional 2 days leave. 10 Years’ Service - Staff who have passed 10 years’ service get an additional 2 days leave. Total Work Anniversary - Vouchers for colleagues who reach a work anniversary, £10 for every year reached. Total Health - Health Insurance all staff have access to the Westfield Health Plan and an Employee assistance programme. Total Fridays - early Finish Fridays. One Friday of every month staff benefit from a 3pm finish. Total Welcome - Welcome Box. New starters will receive a welcome box which includes TTP goodies. Total Performance - Performance Award - staff can earn vouchers and other prizes for outstanding performance. Dress Down Fridays - every Friday staff do not need to wear formal work clothes and can donate £1 to our Charity of the Year. Annual Staff Conference - TTP hold an annual staff conference for all staff from across the country to get together. Total Ideas - we have a Total Ideas Inbox for staff to submit any ideas that will improve the business. Total Extra Mile - Extra Mile Award. Nominations from across the business for any individual that has gone the extra mile in line with TTP Values (monthly). Total CPD - Lots of opportunities to gain new skills and progress within TTP. Total Christmas - TTP shuts down for over a week over the festive period so everyone can spend time with their family and friends. If you would like to discuss this role in more detail or need support in applying for this role, please contact our recruitment team on recruitment@total-tp.com. Total Training Provision are committed to Safeguarding and promoting the welfare of children and vulnerable adults.