PERTEMPS – SCHEDULER OPPORTUNITY
Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client’s busy Scheduling team.
In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.
Key Skills & Experience Required:
* Strong customer service skills with experience in a busy office environment
* Quick learner with a positive, proactive approach
* Able to work effectively in a fast-paced setting, both independently and within a team
* Competent IT skills, including Microsoft Office
* Excellent organisational and planning ability
* High level of accuracy and attention to detail
* Clear and confident communication skills, both written and verbal
Main Responsibilities:
* Prioritising and scheduling works in line with system requirements
* Coordinating jobs based on engineer location, availability and qualifications
* Responding promptly to emergency callouts and meeting SLA requirements
* Managing queries arising from scheduled works and escalating where necessary
* Providing engineers with clear instructions to minimise repeat visits
* Ensuring customers receive all relevant information relating to their works
* Handling incoming customer calls and directing enquiries appropriately
* Completing and updating Excel spreadsheets
* Assisting with reception duties, including greeting visitors and answering calls
* Updating the company system and ensuring timely invoicing of completed works
If this takes your intrest, please call the branch on 0113 246 9339 :)