2nd Line Azure Engineer London £30,000 - £35,000 We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As 2nd Line Azure Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments. Job Duties * Provide second line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively. * Investigate, diagnose and resolve complex technical issues escalated from first line support. * Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction. * Maintain accurate documentation of all support activities, including incident reports and resolution steps. * Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope. * Participate in continuous service improvement initiatives by providing feedback and suggestions. * Ensure compliance with company policies, procedures and security standards in all support activities. * Support desktop and mobile device management through Intune, including policy application and troubleshooting. * Monitor system performance and assist with the deployment of updates or patches as required. Required Experience: * At least two years’ experience working in a second line IT support capacity. * Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune. * Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls. * Excellent verbal and written communication skills, with the confidence to engage directly with customers. * Ability to commute reliably to Central London on a daily basis. * A relevant IT qualification or equivalent experience in a technical support role is essential. * Experience supporting Microsoft 365 workloads and Azure Active Directory services. * Experience with device management solutions, preferably Microsoft Intune. * Strong problem-solving skills with a methodical approach to incident management. * Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. * Good interpersonal skills with the ability to explain technical information clearly to non-technical users. To apply for this role as 2nd Line Azure Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location