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For our customers, William Hill is more than a betting shop. It’s a home from home. It’s a place to meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers first, and as a Team Leader in one of our betting shops, you’ll play a vital role in maintaining this atmosphere, making your mark on our business and industry. In return, you’ll receive continuous training and development, great benefits, and opportunities to progress through our Career Pathways. Because by investing in you, we aim to raise our game.
Job description
As a Team Leader, you will be responsible for:
* Leading and motivating a team of Customer Service Representatives
* Coaching and developing your team
* Maintaining high standards and ensuring the shop looks its best, including visual displays
* Building relationships with customers and providing excellent service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Achieving shop targets
Working patterns
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are scheduled on a rota basis, including evenings and weekends
What’s in it for you?
We offer a range of competitive benefits, including:
* Annual Pay Review & Bonus Scheme: Your salary is reviewed annually, with performance bonuses
* Holiday entitlement: 28 days annually (pro rata)
* Paid birthday day off: An extra paid day off during your birthday month
* Subsidised travel: Discounted or free Oyster cards for London-based roles
* Training and development: Comprehensive induction and ongoing training
* Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or Head Office
* Pension plan: Contributions matched up to 4%
* Sharesave Scheme: Purchase William Hill shares at a discount
* Perks and discounts: Discounts in shops, cinemas, holidays, and more
* Cycle to Work: Cost-effective cycling equipment scheme
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and strong people skills
* A positive, proactive attitude
* Excellent interpersonal and empathy skills to engage with diverse customers
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