Company description:
ClearCourse
Job description:
Role:E-commerce Advisor
Hours: 37.5 per week, shifts across 5 of 7 days (currently Monday - Friday; some weekends maybe in future)
Reports to:Customer Services Team Leader
ClearCourse is growing fast and were looking for anEcommerce Advisorto join our dynamic customer services team. In this role, youll be the voice of the company, helping our customers get the very best from our products while delivering an excellent, personalised experience.
Youll not only resolve customer queries across phone, email, and live chat but also act as a trusted ecommerce partner advising on best practices and spotting opportunities to retain and grow business relationships.
What Youll Do
* Handle inbound customer queries via phone, email, and live chat
* Provide personalised support across our ecommerce products and services
* Help customers resolve issues quickly and effectively
* Offer advice on ecommerce best practices to support customer success
* Proactively identify opportunities to upsell and retain customers
* Manage inbound cancellation requests, using questioning and retention tools to retain business
* Promote ClearCourse as a trusted partner by delivering exceptional customer service
What Were Loo...