Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
Swansea Bay University Health Board (SBUHB) is offering an exciting opportunity for a motivated individual to join our Digital Services team as a Infrastructure Server Engineer. This role is offered under Annex 21, meaning the successful candidate will be supported through a structured development programme, with progression to the full banded role upon successful completion of agreed competencies and training.
This pivotal position plays a key role in supporting and maintaining the core infrastructure that underpins the successful delivery of the organisation’s Digital Strategy.
Main duties of the job
1. Co-ordinate the installation and commissioning of enhancements such as new services, computer system upgrades.
2. • Plan and test disaster recovery for all business-critical systems supported by the Infrastructure Team in line with Standard
Operating Procedures.
3. • Ensure that scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures.
Management of services, resources and policy
4. Ensure all Infrastructure systems are managed in accordance with Systems Operating Procedures (SOPs) and Secure System
Policies (SSPs).
5. Propose changes to improve the existing functionality and introduce new technologies for Infrastructure systems.
6. Produce support documentation and policies for new systems to ensure operational handover from the project phase.
7. Technical representation on IT and telecommunications projects as required by management.
8. Responsible for the proper safe use of IT equipment whilst administering/repairing/upgrading in line with relevant health and
safety policies.
9. Responsible for installing, maintaining, and upgrading of IT equipment in line with departmental procedures.
10. Specify and recommend Infrastructure hardware and software for purchase as directed by management.
11. Obtain authorisation for the repair and purchase of new expensive IT equipment and software managed by the Infrastructure
support team.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Essential Qualifications & Knowledge
Essential criteria
12. Educated to Degree Level in a relevant IT subject or equivalent
13. Experience plus Specialist knowledge to post graduate level
14. VCP (VMWare Certified Professional)
15. ITIL Foundation qualification accredited or working knowledge of service delivery, change control and risk management.
16. Sufficient knowledge of computer hardware to support fault diagnosis to component level. • Operating systems including all current Microsoft Desktop OS. • Server Operating Systems including Windows NT4 and 200x. • Active Directory user and computer management, Group Policies. • Microsoft WSUS or SUS Server and Client Configuration. • Enterprise Anti-Virus Installation, Configuration and Updating. • Citrix Server, VMware 8.x, SAN Configuration, LAN Troubleshooting and TCP/IP Desktop and Server Configuration. • Microsoft Office Suites, Printer and other peripheral diagnostics and connectivity, Networking topologies, O365 familiarity to include Entra / Exchange, Defender and Intune and SQL familiarity to include Windows clustering.
17. Undertake education & training over an 18-month period to achieve the above following competency assessed monthly. As a min be Educated to Degree Level in a relevant IT subject or equivalent experience. Up to date working knowledge and hands on experience in installing and maintaining Windows Server Operating Systems, SAN/NAS technology, VMware and relevant backup technology.
Desirable criteria
18. Prince II Training (formal or informal).
19. Knowledge of IT systems within a healthcare environment
Essential Aptitude and abilities
Essential criteria
20. Excellent problem-solving and analysis skills with ability to think clearly and logically.
21. Good letter, report and documentation writing skills.
22. Excellent interpersonal skills – able to elicit information from users, provide telephone support, advise and coach staff in the use of IT. Explain technical issues in a clear and concise manner.
23. Ability to work under own initiative and manage own and others’ time/priorities effectively motivate as well as build and promote team working. Ability to adapt to change and keep up with new technologies using own initiative.
24. Ability to work within Change Management guidelines (ITIL).
Desirable criteria
25. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh
26. Ability to travel within geographical area timely to meet the needs of the service.
27. Able to work hours flexibly.
28. Must be pro-active and self-motivated in learning new technologies and techniques in support of the organisations IT requirements by formal training, self-study and practical experience.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable