Are you passionate about delivering exceptional hospitality
and ensuring smooth operations while the world sleeps? Do you thrive in a
leadership role where every night brings new challenges and opportunities? We
are seeking a dedicated Night Duty Manager to join our Front Office team and be
the heartbeat of our hotel during the night shift.
We believe in empowering our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, and to work
within a culture of respect and kindness.
What We Offer
Alongside a competitive salary and opportunities for
personal development, you will also enjoy:
* Free
Meals on Duty - Complimentary meals provided while at work
* Uniform
Provided - A professional uniform supplied
* Explore
Discounts - A Marriott Discount Card offering benefits across 140
countries
* Pension
Scheme - Participation in The People’s Pension
* Employee
Assistance Programme - Confidential support for financial, health, and
wellbeing matters
* Career
Growth - Ongoing training and development opportunities to enhance your
skills and progress your career
Role Overview
As Night Duty Manager, you will oversee the smooth running
of the hotel during overnight hours, ensuring our guests receive the highest
level of service and safety. You will lead the Nights Front Office team, manage
the night audit process, and act as the Person on Duty, making key decisions
and supporting departments across the hotel.
This role requires strong leadership, attention to detail,
and a proactive approach to guest satisfaction, operational excellence, and
team development.
Key Responsibilities
Night Operations & Leadership
* Lead
and supervise the Front Office team during the night shift
* Manage
guest check-ins, check-outs, and overnight requests with professionalism
and warmth
* Conduct
hotel walkarounds to ensure safety, cleanliness, and operational readiness
* Oversee
the completion of the night audit and end-of-day financial procedures
* Act
as the Person on Duty, making effective decisions and supporting all
departments
Guest Experience & Safety
* Deliver
exceptional guest service and resolve overnight issues promptly
* Ensure
wake-up calls, room service, and guest requests are handled efficiently
* Maintain
a secure and welcoming environment for guests and associates
* Report
and respond to accidents, injuries, and unsafe conditions
Teamwork & Standards
* Support
and motivate the night team to achieve departmental goals
* Communicate
effectively with day teams to ensure seamless handovers
* Uphold
Marriott brand standards and ensure compliance with procedures
* Participate
in training, recognition, and performance development initiatives
Administration & Systems
* Ensure
accurate posting of charges and processing of payments
* Maintain
confidentiality and protect company assets
* Use
systems such as Opera and Microsoft Office to manage reports and
communications
Candidate Profile
Experience
* Previous
supervisory experience in a hotel night team or similar environment
preferred
Skills & Knowledge
* Strong
communication skills (verbal, listening, writing)
* Proactive,
reliable, and solution-oriented
* Able
to lead and inspire a team
* Knowledge
of hotel systems and night audit procedures desirable
Education
* Good
level of English essential
This is more than a job - it’s an opportunity to be part of
a global brand that values excellence, growth, and sustainability. If you are
ready to take ownership of the night and help create unforgettable guest
experiences, apply today and start your journey with us.