Claims Advisor
Location : Peterborough
Hours : Monday - Friday 0845 - 1715
Salary : £23000 - £24000
We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customer calls.
Essential skills - Previous insurance experience.
Role
* Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.
* Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims.
* Recording accurately all events / details and actions relating to specific individuals on the database.
* Work proactively to process claims by contact with the client and the Service Providers.
* Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims.
* Ensure that all relevant data and scans are entered into the database.
* Be able to account for actions relating to claims by using methodical accurate data input methods.
* Takes required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager.
* Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes.
* Take appropriate incoming calls and handle as necessary, Log all calls to the individual client record on the database.
* Meet targets and take responsibility for own performance.
* Remain abreast of current processes and services offered by the company and be aware of changes to legislation by the Financial Conduct Authority (FCA). Cascade any information / changes in legislation to work colleagues.
Benefits
* Attendance Bonus.
* Great Annual Leave Benefit including additional family days.
* Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members.
* Cash benefits linked to Personal Accident, Life Cover and Critical Illness.
* Monthly Employee Rewards Scheme.
* Commitment to Employee Learning and Development.
* Access to Wellbeing Services and Discount Scheme.
* Free tea, coffee and fresh fruit.
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