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Chippindale Plant, as part of the AER Group, is one of the largest privately owned plant hire and sales groups in the UK.
The company was established in 1949 and operates out of 8 depots in the North of England, providing a complete hire and sales service for a wide range of construction plant, tools, excavator attachments, and secure site accommodation.
This role operates from the depot in York. Our trade is predominantly B2B with companies ranging from sole traders to national civil engineers, but we also deal with consumers.
We are looking for an experienced hire controller, ideally from a tool, plant, access, or any other equipment hire background.
The job responsibilities include:
1. Dealing with customers
2. Answering the phone and responding to emails/messages
3. Negotiating with customers over rates, deposits, transport, damages, and disputes
4. Providing advice, solving problems, and building relationships
5. Processing orders on our computer system and handling general administration, including hire contracts, transport notes, damage charges, and workshop job sheets
6. Monitoring stock levels and organizing equipment transfers between depots
7. Organizing deliveries and collections into driver schedules/runs
The ideal candidate will:
* Have a proven track record of providing excellent customer service, ideally within the hire industry
* Be enthusiastic to learn about our business and range of equipment
* Be able to multi-task, working quickly and accurately under pressure
* Possess a good level of numeracy, literacy, and IT skills
The package will include:
An excellent salary, negotiable based on experience.
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