Job Description
About the Role
We are looking for a skilled and proactive Senior Technical Support Officer with specialist expertise in End User Hardware to join our IT Directorate. This role is essential in ensuring the smooth operation, development, and support of all end user devices across the organisation.
You'll be responsible for the technical analysis, installation, configuration, and maintenance of hardware such as desktops, laptops, mobile devices, and peripherals. Your work will help ensure our users have reliable, secure, and high-performing equipment to carry out their roles effectively.
Key Responsibilities
Provide expert support and development for end user hardware
Install, configure, and maintain devices to agreed standards
Diagnose and resolve hardware faults and performance issues
Manage upgrades, patching, and asset lifecycle
Monitor service performance and proactively prevent issues
Contribute to the development of technical standards and documentation
Liaise with suppliers and provide technical advice across teams
Support technical projects and deliver solutions aligned with strategic goals
Share knowledge and create documentation for re-use across the IT Directorate
Stay current with emerging technologies and industry best practices
Recommend and implement service improvements and risk mitigation strategies
What We're Looking For
Proven experience in supporting and managing end user hardware environments
Strong technical knowledge of device configuration, maintenance, and troubleshooting
Familiarity with ITIL processes and service delivery standards
Excellent problem-solving and analytical skills
Ability to work collaboratively across teams and manage performance outcomes
Strong communication and consultation skills
Commitment to continuous improvement and innovation
Why Join Us?
Be part of a forward-thinking IT Directorate supporting vital police technologies
Work in a collaborative and inclusive environment
Access to professional development and training opportunities
Competitive salary and benefits package
Make a meaningful impact through technology
Additional Information
In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to:
To be eligible to apply for this role you must have a 5 year 'checkable history' in the UK – ideally this means that you would have been resident in the UK for the last 5 years.