Job Description
About Us:
Join the vibrant team at Student Castle & Capitol Students, an esteemed player in the Purpose-Built Student Accommodation sector. Our unwavering aim is to create a warm and welcoming "home away from home" experience for all our student residents.
We are seeking a dedicated professional to fill the position of Assistant Property Manager for our Brighton Property.
Key Duties & Responsibilities
1. Office Administration
* Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
* Producing rotas for the various other teams including security and housekeeping
* Develop and update office documents as necessary
* Manage staff holidays and sickness logs
* Update and complete financial records such as petty cash, expenses, and bank reconciliations
* Follow the credit control procedure for students in rent arrears
2. Customer Care and Pastoral Support
* Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
* Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
* Organising social events with student input
* Monitor and update all social media streams regularly
* Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
3. Business Development
* Arranging and performing sales viewings for prospective customers
* Promoting the business at university open days
* Utilising online materials and social media to promote the Student Castle brand
* Developing and implementing new marketing strategies
4. Facilities Management Support
* Log and inform facilities team of maintenance issues
* Liaise with contractors for maintenance issues unable to be dealt with in house
* Advising students or works to be carried out and access to rooms being required
* Ensuring servicing and maintenance records are kept up to date
5. Other Duties
* Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
* Perform and document regular inspections of student flats
* Assist with summer deep clean and maintenance works programe of works
Experience & Skills:
* HND (or higher) in a relevant management-related discipline
* PBSA and/or University Accommodation management experience
* Experience in staff supervision, appraisals, and team leadership
* Sales and allocations experience
* Strong understanding of HMO legislation and sector compliance
* Knowledge of PPM schedules
* Competent user of CCTV systems
* Excellent communication and customer service skills
* Proficient in Microsoft Office and accommodation booking systems
* High level of accuracy in financial tasks and reconciliations
* Ability to work independently and as part of a wider team
* Strong organizational, planning, and problem-solving skills
* Reliable, confident, assertive, and diplomatic
Desirable
* First Aid qualification
* Mental Health First Aid qualification
* Experience using CRM systems
* Experience managing social media accounts
Why Join Our Team:
At Student Castle, we believe in fostering a work environment where our team not only excels professionally but thrives personally. When you become part of our dynamic family, you'll enjoy a comprehensive benefits package designed to enhance your well-being and celebrate life's milestones. Here's a glimpse of what we offer:
· 33 Days of Annual Leave including Bank Holidays: Because work-life balance matters.
· Discretionary Bonus Scheme: Recognizing and rewarding your hard work.
· Health and Wellbeing Initiatives: Your health matters to us.
· Virtual GP Access: Easy and convenient healthcare at your fingertips.
· Health Cash Plan: Taking care of your health expenses.
· Company Paid Sick Leave: We support you during challenging times.
· Enhanced Maternity/Paternity Pay: Welcoming the newest members of your family.
· Maternity Wardrobe Support: Looking and feeling great during pregnancy.
· A Gift at the Birth of Your Baby: Because new beginnings deserve a celebration.
· Entire Day Off for Your Child’s First Day at School: Cherishing important moments.
· Me Day: Take a break, you've earned it.
· Access to Deals & Discounts: Enjoy exclusive perks.
· Career Celebration Awards: Recognizing your achievements along the way.
….. and more!
More details and eligibility criteria will be shared with the successful candidate!
* Note: Due to high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.