Purpose of the Role
The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times.
This role ensures the centre is a safe and welcoming place for everyone.
A can-do attitude is essential to this role.
This Role Attracts
* Full time permanent role on a fixed shift pattern
* Shift working either days or lates, working at times between 0700hrs and midnight.
* Applicants should expect to work both day shifts and late shifts with days starting at 07:00 and late shift finishing at 00:00. These timings may vary with demands of the job.
* 40 hour per week contract (paid for breaks)
* Annual Bonus
* Free onsite parking
* Public transport links at the Metrocentre
* Free uniform provided.
* Paid for SIA licence renewal / Upskill / First Aid
* Break Room / Kitchen / TV Room / Locker room / Shower facilities
* Counter Terrorism Training
Key Responsibilities
* To be part of a team in a permanent rostered shift pattern covering days and late shifts.
* Interaction with all visitors / tenants in the centre, delivering a first-class customer service going the extra mile.
* Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre.
* To ensure a smart appearance, adhering to the uniform policy.
* Must be able to work with external agencies including local authorities and law enforcement.
* Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed.
* Carry out proactive patrols of the centre focusing on public safety and suspicious activity.
* Carry out Counter Terrorism Training reinforcing our security strategy.
* Manage unauthorised access by excluded persons.
* Respond to the site radio system, maintaining professional radio procedures at all times.
* Accurate completion of site records / reference materials including Health & Safety records, Incident Forms.
* Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
QUALIFICATIONS AND EXPERIENCE
Essential:
* Own transport / use of public transport
* SIA Door Supervision or Guarding Licence
* Experience of working in a customer focussed environment
* First aid qualified or willing to work towards qualification
Desirable:
* CCTV SIA Licence
* Professional or further qualification in Security
* Experience of working in a security role within a customer focussed environment
COMPETENCIES
* Good verbal and written communication skills.
* Able to articulate clearly and credibly with all staff.
* Capability to work unsupervised and take responsibility
* Aptitude to remain calm under pressure
* Smart appearance
Job Types: Full-time, Permanent
Schedule:
* Day shift and Late shift
Licence/Certification:
* SIA License (required)
Working Hours - 40hrs per week shift work. Covering shifts from 7am to midnight.
Salary - £27,081
LI-DNI
Please see our Benefits Booklet for more information.