Customer Service Administrator
Department: Operations
Employment Type: Permanent - Full Time
Location: Derby
Reporting To: Senior Operations Manager
Compensation: £26,227 / year
Description
Are you organised, have experience using the phone in a business setting and enjoy helping people? We’re looking for a friendly and reliable Customer Service Administrator to join our busy booking team.
Role Overview
When someone applies for a mortgage, their home often needs a valuation. That’s where we come in. Our job is to contact the customer or tenant and book the appointment with one of our surveyors. You'll be communicating via phone and email with a variety of stakeholders including the house occupier, banks, other lenders and mortgage brokers.
What you'll do
* Call and email customers to arrange their property valuation appointments
* Book those appointments into our system quickly and accurately
* Plan surveyors’ diaries to make the most of their time and travel
* Help customers with any questions in a friendly and professional way
* Work closely with colleagues and surveyors to keep everything running smoothly
Essential requirements
* Clear and confident communicator
* Confident using MS Office including Outlook, Teams and Word
* Educated to Grade C / 4 or above at GCSE level (or equivalent) in English and Maths
* Office administration skills
Your Approach
* Well organised
* A team player - always happy to support others
* Friendly, patient and professional
* Enthusiastic
Important to know
Location: This is a full-time, permanent position working Monday to Friday. Your working days in the office are Tuesdays, Wednesdays and Thursdays while you can work from home on Mondays and Fridays.
Our working hours are 8.30am to 5pm with an hour for lunch.
Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
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