We are seeking a dedicated Customer Team Leader to join our team in Perth, Scotland. In this role, you will lead and motivate a team of customer service professionals to deliver exceptional service and ensure customer satisfaction.
Responsibilities
Key responsibilities include managing daily team operations, setting performance targets, providing coaching and development, handling escalated customer issues, and maintaining a positive team environment. You will also collaborate with other departments to improve processes and customer experience.
Qualifications
The ideal candidate possesses strong leadership skills, excellent communication abilities, and a proactive approach to problem‑solving. You should be able to motivate your team, prioritize tasks effectively, and demonstrate a commitment to delivering high‑quality service.
Benefits
Benefits include competitive salary, comprehensive training, career development opportunities, pension scheme, and a supportive work environment. Join us to lead a passionate team and make a real impact on customer satisfaction and business success.
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