Deputy Head Housekeeper
Hoar Cross Hall Spa Hotel |
Staffordshire
Set within a magnificent Grade II
listed country house, Hoar Cross Hall is one of the UK’s most iconic luxury spa
hotels. Known for our exceptional standards, attention to detail and warm
hospitality, we are proud to create unforgettable experiences for every guest
and a supportive, inspiring environment for our teams.
We are now seeking an experienced
and passionate Deputy Head Housekeeper to support the leadership of our
Housekeeping department and help uphold the impeccable standards that define
Hoar Cross Hall.
The Role
Working closely with the Head
Housekeeper, you will be instrumental in the smooth, day-to-day operation of
the department. You will lead by example on the floor, motivate and develop the
team, and ensure our guest bedrooms and public areas consistently reflect the
luxury of our surroundings.
This is a hands-on leadership
role, ideal for someone who takes genuine pride in presentation, thrives in a
high-end environment and understands the importance of detail in luxury
hospitality.
Key Responsibilities
* Supporting the leadership and daily management of
the Housekeeping team
* Allocating workloads and supervising room
attendants, linen porters, PA cleaners and supervisors
* Carrying out detailed inspections of bedrooms,
arrivals, departures and public areas
* Ensuring maintenance issues are promptly reported
and followed up
* Assisting with recruitment, inductions and ongoing
training of team members
* Overseeing payroll checks, daily figures and
absence records
* Managing lost property in line with company
procedures
* Supporting audits, stock control and equipment
checks
* Maintaining exceptional standards of health &
safety, COSHH and fire compliance
* Liaising closely with Front Office to ensure
accurate room status and guest satisfaction
About You
* Have proven experience in a supervisory or deputy
housekeeping role within a hotel or luxury environment
* Be a natural leader who inspires pride,
professionalism and teamwork
* Have exceptional attention to detail and
organisational skills
* Be calm, confident and professional in a fast-paced
setting
* Be immaculately presented, reliable and discreet
* Be passionate about delivering outstanding
standards and guest experiences
Right to Work
Applicants must already have the right
to work in the UK. Please note that visa sponsorship is not available for this
role.
Additional Information
* 40
hours per week – as required
* Working
5 out of 7 days
Why Join Hoar Cross Hall
* Work in a stunning, historic estate with a
commitment to excellence in hospitality
* Be part of an iconic luxury spa hotel with a strong
heritage and reputation
* Work within a supportive leadership team that
values development and progression
* Complimentary
use of the leisure and spa facilities
* Free lunch from our staff canteen
* Complimentary Spa Day at Eden Hall on work
anniversaries
* Employee Benefits Program
* Free Parking
* Refer-a-Friend scheme
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Excellent Induction and training programme
* Opportunities for professional development and
career advancement
* A positive, professional workplace where quality
and people matter
At Hoar Cross Hall, we believe
luxury is created through people who care deeply about what they do. If you
share our passion for excellence and are ready to take the next step in your
housekeeping career, we would love to hear from you.
People say you can’t choose your family, well we choose you to be part
of ours.