Overview
Retail Security Officer – £13.54 per hour. Location: Debden / Waltham Cross / Harlow. Core/Relief available. Must have DS Licence.
Role: to protect our customer's property, people and assets by providing security services in direct accordance with the site's published Assignment Instructions (AIs) and any subsequent changes.
Our aim is to deliver results that meet or exceed KPIs / SLAs for the customer, through responsibility and accountability, contributing to contract retention.
Responsibilities
* Protect property, people and assets by delivering security services per Assignment Instructions (AIs) and updates.
* Meet or exceed KPIs / SLAs for the customer with accountable service delivering contract retention.
* Complete required competencies and undertake additional training for continuous self-development.
* Be aware of and comply with all policies, legal and regulatory requirements as directed by the Security Account Manager and UK law.
* Complete on-site tasks as defined in the published Assignment Instructions (AIs).
* Review AIs for changes and suggest amendments to improve service levels where appropriate.
* Maintain front-line licences (SIA Security Guarding or Door Supervision) and CCTV PSS SIA Licence as required; wear licences at all times; complete additional required courses.
* Comply with legal obligations and safety requirements; follow instructions and procedures; work in a systematic and orderly way.
Training and Licensing
* Complete all required competency training satisfactorily.
* Undertake additional training as directed by the Security Account Manager.
* Use technology to achieve key objectives and develop knowledge through continuous professional development.
* Renew your licence 16 weeks before expiry.
Health & Safety
* Look out for and report any health and safety hazards on site.
* Stay alert to threats or changes in the work environment and take appropriate action to reduce disruption, loss or damage.
* Maintain professional conduct in difficult situations and with challenging customers.
* Keep accurate incident notebooks; complete incident reports as required.
* Ensure check calls are carried out at the allocated times as per Assignment Instructions.
* Call emergency services and the Communications Centre to report incidents as needed.
What We Are Looking For
* Previous security experience
* SIA Licence
* SC Clearance desirable
Benefits
Our market-leading flexible benefits scheme includes: virtual GP, Salary Finance (access up to 50% of earned pay before payday with a small fee), flexible Choices platform, MiDeals discounts, cycle-to-work, life cover, save-as-you-earn, and a Mitie Matching Share Plan.
Additionally, Mitie Stars recognition offers monthly prizes and a potential annual top prize.
Inclusion and Careers
Mitie is committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during the recruitment process, please let us know by emailing us.
About Mitie
Since 1987, Mitie has 76,000 employees and is the UK’s leading facilities management and professional services company, serving a wide range of clients, including major banks, government sites, hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger. Apply Now
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