TRADE COUNTER SUPERVISOR BASED: BANGOR CLOSING DATE: 6TH JUNE 2025 JP Corry, BITCs Responsible Company of the Year (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of Decency, Passion and Pride we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us.WHY WORK AT JP CORRY? Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare Bonus scheme opportunity for annual bonus Access to Women In Business Membership Volunteering & fundraising opportunities High 5 staff reward & recognition scheme WHAT IS THE ROLE?A customer service supervisor based in one of our busy trade centres is an integral role of day to day branch operations. This role will involve a large element of customer engagement through phone calls, emails and face to face interaction ensuring our customers need are met in an efficient and personable manner. Taking pride in delivering what we promise, the role ensures the trade centre is a well presented place ensuring the availability of our full suite of stock to enable us to deliver our customer promise. At the trade counter you will be ensuring both our account and cash sales customers have everything they need to complete their job. Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs! WHAT WILL I BE DOING? Identify and generate sales opportunities by ensuring the customer has all they need for their job Efficiently processing customer transactions Provide competitive quotations to meet both customer and business needs. Ensuring a high standard of good housekeeping and presentation throughout the store Making sure all goods inwards are checked and put away in the correct location. Maintaining adequate stock levels through on-time ordering Expanding branch product range offering through supplier and customer contacts Adhering to Health & Safety protocols for self and others whilst on site WHAT DO WE NEED FROM YOU? Passionate about delivering an exceptional customer experience Proven experience within a customer service-based role. Experience in ordering/managing stock Possess strong verbal and written communication and interpersonal skills. Ability to work on your own initiative and as part of a team. Proficient in the use of IT In the circumstance where we receive a high number of applications, we reserve the right to apply the following enhanced criteria to facilitate shortlisting: Have worked in a similar role/environment