Job summary The Ground Handling Agent role is responsible for undertaking the passenger, security and ramp handling functions at the base, in support of the NHV flying program. The primary focus of the role will be to processing of passengers and baggage through the terminal, as well as loading/unloading of the aircraft. Ground Handling Agents are the main interface with NHV’s passengers, and as such, the role is customer service orientated. Main Responsibilities The Ground Handling Agent primary accountabilities & responsibilities are: Check In and manifesting of passenger, baggage, and freight. Security screening of baggage and freight Security screening of passengers Loading/un-loading of aircraft Guide and assist passengers to and from the safety briefing room to the aircraft Undertake aircraft fueling, turnaround, and cleaning as required Assist passengers, and solve problems during the departure and arrivals process Ensure a safe environment for the passengers in the terminal Work closely in cooperation with the other in-house teams (Operations, Engineering and Flight Crew) to deliver the day to day operation General housekeeping and upkeep of base facilities and terminal, to ensure they are kept to a high standard at all times Any other tasks as operationally required to support the base and flying program Skills & Experience At least 1 year of aviation and/or relevant operational experience (desirable) Hold DNXCT certification in order to operate X-Ray equipment (desirable however full training will be provided) Hold additional qualifications as deemed necessary to support the base e.g. First Aid, Fire Warden, Forklift, Airside Driving etc. (desirable however full training will be provided) Languages: professional level of English (understanding – speaking – writing) Labour Conditions Due to unforeseen external factors e.g. weather delays, technical aircraft etc. a degree of flexibility is expected in the role The position does require shift work to support the 7 x day per week, 365 day per year operation The role does involve frequent manual handling of baggage and freight Working shift rotations What we offer You'll be welcomed in a young and exciting company. Based on your skills and competences, you'll be offered a competitive salary with extra benefits. Download attachment(s) This job as a PDF file