About the role
We're looking for a people focused Customer Service Manager to inspire and lead our branch team in Sheffield. Our role is all about the people, in our branch and in our community. This is a 12 month opportunity.
The role is empowered to make local decisions, taking full ownership of not only the engagement, performance and development of the team and to support the impact on the diverse community it serves. Ensuring the branch is loved locally by having a understanding of the needs of the community and seeking out opportunities to make a difference.
Inclusive leadership will help people feel they belong, and be able to be themselves, be at their best and grow. This will be achieved through effective coaching, demonstrating role model behaviour and leading from the front, showing the team what good looks like when it comes to delivering a best in class service.
Benefits:
1. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
2. Annual discretionary bonus scheme
3. Personal pension with matched contributions
4. Maternity, paternity and shared parental leave
5. Extensive wellbeing support
6. Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society
We reserve the right to close this advert early if we receive a high volume of suitable applications.
About you
To be successful you’ll be customer focused, resilient and the ability to work effectively in a team and support your peers. You are a confident, positive leader with the ability to handle complex situations and deliver difficult messages when needed.
To be successful in this role it’s essential you have:
7. Current experience as a leader with a track record of managing a branch based team in retail banking
8. Experience of coaching and developing team members
9. Evidence of working with stakeholders at all levels, with the ability to persuade and influence
10. An ability to interpret and solve complex issues,
11. Good communication and strong decision making skills
Desirable experience will be:.
12. Experience of delivering high standards of customer service and where you've improved customer experience
13. An understanding of relevant industry codes of practice
14. Experience of achieving service, quality levels and agreed SLAs
Our branches open Monday to Saturday and are on-site roles.
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location
Sheffield