Our friendly client in Cardiff are looking for an immediate start IT Helpdesk Technician to join them initially for a period of 2/3 months, with the view for this to continue on a longer term basis following this. If you are available immediately and have experience in IT support to ensure systems and applications are maintained, then this role is for you! Hours are 9am - 5:30pm, Monday to Friday. Youwill ideally have access to your own transport due to location. The Role: 1st and 2nd line desktop support to resolve systems issues raised by internal users. Manage incoming support requests via ticket portal, email and telephone. Install, assemble and configure computers, monitors, network infrastructure. Troubleshoot hardware, software, email, network problems. Instruct staff in the use of business and administrative software e.g. Microsoft Office The Person: Strong experience of managing internal IT issues and dealing with end users to find a solution. Patient, professional and calm under pressure. Experience in hardware, software, networking and security software. Benefits: Hourly Rate £13.30 holiday pay. Opportunity to go permanent very quickly. Working in a bright, modern offices. 28 days holiday. Pension following qualifying period. Free on-site parking. If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don't delay and apply today - we'd love to hear from you! ADZN1_UKTJ