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Company Achievements
We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.
What you’ll be doing
As a Spa Receptionist, you will ensure our customers feel welcome and at ease from the moment they arrive. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation planned, your warm greeting sets the tone for their experience.
You will handle treatment bookings and payments, answer membership and treatment inquiries, and work closely with the therapy team to ensure smooth daily operations. Additionally, you will support your manager in maximizing revenue through proactive product sales and effective treatment diary management.
Your role also involves providing information on hotel services and making guests feel welcome and relaxed during their stay.
What you’ll need
* Well-presented, confident, with natural people skills
* Tech-savvy, able to manage bookings within our 'prem spa' booking system
* Experience in a hotel or spa environment is preferred, but excellent service and rapport-building skills are most important
* Ability to work flexible hours, including weekends and bank holidays
What’s in it for you?
At Eden Hotel Collection, we prioritize employee wellbeing, engagement, and recognition, with awards in 2023 and 2024. We value your happiness, growth, and success.
* Generous Time Off: 31 days of leave, increasing to 33 with service
* Monthly Tips: Shared service charge/gratuities paid twice a month
* Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more
* Wellbeing Center: Access to recipes, fitness videos, and financial tools
* Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP
* Sustainable Commuting: Cycle-to-Work, Electric Vehicle Leasing
* Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure
* The Happy Hub: Recognition platform for rewards and celebrations
* Genuine Wellbeing Support: Support for financial, mental, and physical health
* Employee Communications: Stay updated via Eden Engage
* Grow with Eden: Apprenticeships and leadership programs
* Family-Friendly Policies: Enhanced leave and support for key life moments
* Everyday Essentials: Free parking, meals, uniform, footwear allowance
A Culture of Collaboration and Care
We foster an inclusive workplace where your voice matters. We listen and act on feedback, with a focus on sustainability and values of Heart, Honesty, Spirit, and Team. We welcome applicants from all backgrounds, perspectives, and experiences, including underrepresented groups, parents, and those with disabilities.
Join us to experience working for a values-led, award-winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
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