Job Description
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Clinical Administrator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.\n\nThis is an ideal opportunity for an administration professional looking to further their career within medicine/clinical environment. With on-the-job training and further development opportunities!\n\nThe Role \n\nYou will triage Occupational Health referrals and reports.
You will be responsible for reviewing referral documents to determine if an OHA or OHP would be best suited to conduct the assessment. You will be reviewing OH reports to ensure they are fit for purpose and have been completed to the standard expected.\n\nDay to Day Responsibilities \n\nEnsuring all individual and team KPIs and SLAs are adhered to on a daily, weekly, and monthly basis\nOccupational Health Triage duties including review of cases to provide appropriate direction on case. E.g.
escalating any concerns to ensure client expectations are met. Ensuring reports are effectively reviewed and released within SLA\nWorking to the required high standards to ensure adherence to clinical protocols, procedures and processes\nResponding to client queries within 24 hours, the overall aim of achieving a satisfactory solution for the client \n\nWhat you Bring to the Team? \n\nProven experience in working towards KPIs\nExcellent written and communication skills, with ability to work as part of a busy team Excellent organisational skills and ability to prioritise work and meet deadlines\nAble to demonstrate a high level of accuracy and attention to detail \n\nBenefits \n\n25 day's holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2- and 5- years' service\nPrivate medical insurance after 5 years' service\nPension Plan and Life Insurance\nPension plan contributions increase after 5- and 7- years' service\nHoliday season bonus after 3 years' service\nProfit Share Scheme\nSeason Ticket loan scheme\nCycle to work scheme\nAccess to Employee Assistance Programme\nFree breakfast every Monday and social sessions on the last Friday of the month with free food and drink\nCompany incentives, access to discount schemes \n\n48419LSR4\n\nINDMANJ