Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we’re hiring people who want to shape what comes next. Formed on 1 April 2020 through the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust, we’re now focused on the future with a new Trust Strategy and our Best for the Black Country programme. What we do · Adult and older adult mental health · Children and young people’s mental health · Specialist learning disability services · Community healthcare for children, young people and families in Dudley Why join now · We’ve got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast. · Our values aren’t just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered. · You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development. · There’s room to grow. Loads of services to explore and real space to try ideas and be heard. · It’s a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions. What it’s like to work here You’ll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You’ll have space to do good work, speak up, and see the difference you make. Who we are We’re 4,000 colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re excited about the role but don’t tick every box, please apply. We value potential and transferable experience. Job overview Wolverhampton Talking Therapies offers intervention for Depression and all anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Receptionist/Admin Assistant to work at Pond Lane to assist the existing team in providing a comprehensive administration service. Excellent administrative, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional, flexible and with a ‘can do’ attitude. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently. You must be qualified to GCSE level C or equivalent in English and Maths and have proven experience of IT, especially in Microsoft Office. If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you. For further information, please contact Nicole Fereday (Business Support Manager) or Gurvinder Bal (Admin Manager) on 0800 923 0222. Advert To provide reception duties and assist in the provision of a comprehensive administrative and clerical service in accordance with service requirements Working for our organisation Employees will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust’s values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues’ behaviours breach the spirit of Trust values. Detailed job description and main responsibilities To provide a welcoming reception at Pond Lane reception including answering the telephone, handling incoming mail, booked interpreters and processing referrals. Plus assisting with administration duties, as required. Applying and timelines We may close this advert early if we receive a high volume of applications, so please apply soon. We shortlist after the closing date and will contact shortlisted candidates usually within two weeks. If you haven’t heard by then, you haven’t been shortlisted. Please check your email for updates and contact Recruitment for feedback. Pay and contracts Most NHS roles are paid under NHS Agenda for Change. With us - your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments. Medical and Very Senior Manager roles follow separate national pay frameworks, not Agenda for Change. Details are provided in each advert and during recruitment. Standards and checks · Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don’t have it yet, we’ll support you to complete it in post. · Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won’t automatically prevent employment. We consider the role and individual circumstances. · We are an equal opportunities employer, offer flexible working, and are a smoke free Trust. Inclusion, equality and adjustments · We are an equal opportunities employer and offer flexible working. · We are an anti-racist, disability-inclusive and LGBTQ-inclusive Trust. · We welcome applications from under-represented groups and people with lived experience relevant to our services, including Black and Asian colleagues, Disabled people (including non-visible disabilities such as neurodiversity and mental health) and LGBTQ people. · Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met. You can ask for reasonable adjustments at every stage of the process. Our culture and values Best for the Black Country is our improvement journey. We share a clear vision and values, lead with compassion and visibility, listen to every voice, keep improving what we do and take ownership for delivery. You’ll feel it in how teams support each other and in the impact your work has on local people. If you want to contribute, learn and progress, this is a great time to join us.