Vape Club is looking to recruit a new Customer Service Advisor. We are looking for someone who:
* Has excellent organisational and time management skills, with the ability to work in a very fast-paced environment.
* An understanding of vaping would be advantageous, but not essential.
* Enthusiastic to develop an understanding of the industry.
* Is an outstanding communicator and listener with a professional and friendly approach.
* Previous experience within a customer service role.
Responsibilities include but are not limited to the following:
Act as the first point of contact to customers and field sales, dealing with queries and complaints effectively
Provide a professional, efficient and personalised service to clients
General administration tasks
Keeping customers and agents informed of progress
Processing customer orders through to invoicing
Ensuring customer complaints are handled efficiently
Maintaining excellent levels of customer satisfaction in a pressurised office environment
Skills and Experience
Previous customer service experience within e-commerce
Ideally have knowledge of e-cigarettes, e-liquids and vaping
Strong team player with a 'can-do' attitude
Excellent communication skills both oral and written
Experience within an administrative role
Good IT skills
Superior phone skills and manner
Shift Patterns
40 hours per week.
Five shifts from the following: 14:00 - 22:30 Monday to Friday and 10:00 - 18:30 Saturday to Sunday.
You will be allocated two days off per week.
Job Types: Permanent, Full-time
Benefits:
Casual dress
Free parking
On-site parking
Schedule:
8 hour shift
Overtime
Weekend availability
Ability to commute/relocate:
Watford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: £26,497.00 per year
Benefits:
* On-site parking
Work Location: In person