Fancy the opportunity to join a fast-growing, innovative technology company that is seeking a Customer Success Executive to join their team here in Belfast? In this role, you’ll play a key part in strengthening client relationships, driving customer growth, and ensuring the successful delivery of solutions to a portfolio of valued B2B clients. This is an exciting opportunity to progress your career within a supportive environment that encourages initiative, professional development, and long-term impact. Key Responsibilities Manage and develop multiple client accounts, acting as a trusted advisor and identifying growth opportunities Lead contract negotiations and upsell discussions that align client and company goals Represent the business at external meetings, industry conferences, and events (occasional UK travel required) Collaborate cross-functionally with engineering and product teams to deliver seamless customer experiences and new product rollouts Support the onboarding of new clients and coordinate smooth handovers between teams Monitor account performance and provide regular updates and reports to both internal stakeholders and clients Stay up to date with market, industry, and customer trends to drive strategic growth opportunities Assist junior colleagues where appropriate and contribute to knowledge sharing within the team Resolve product-related issues efficiently by liaising with technical teams What you’ll need for success: Essential: Minimum 1 year of experience in a customer-facing or account management role, preferably within technology, insurance, financial services, utilities, or consulting Proven experience managing multiple B2B accounts in a target-driven environment Strong analytical abilities and excellent proficiency in Microsoft Excel Excellent verbal and written communication skills Self-motivated with a demonstrable ability to learn new skills independently Desirable: Familiarity with data-driven customer success strategies and/or CRM platforms Please reach out to Aoife Quinn at aoife.quinn@realtime.jobs for further details.