Tenancy Sustainment Officer (£34,714 per annum, full-time, permanent) Job Role We are seeking a Tenancy Sustainment Officer responsible for managing Tenancy Sustainment plans and working with vulnerable residents who require additional support both from internal services and external partners to help to maintain their tenancies. You'll need to have excellent communication and customer service skills, as well as lots of compassion. You'll have some knowledge of adult safeguarding and child protection protocols, welfare benefits, and providing support to vulnerable individuals and be able to work in partnership with external agencies such as local authorities, Social Care Services, Mental Health Services and the DWP to get the right help for residents who are struggling to manage their tenancies. The successful candidate will also need a clean driving licence and the use of a car. About Us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun. Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Application Information We will only consider applications submitted with a full CV and completed application form. Please read the job description for more information about the role. This can be found on our website - www.westkent.org/vacancies Advert Closing Date: 9am on 28 July 2025 Interview Date: 5 August 2025