Overview
As a University Mail Services Assistant, you will play a key part in the smooth running of our central mail hub. From handling customer enquiries and coordinating specialist courier bookings, to managing international shipment paperwork and processing outgoing University mail, your role will be varied, purposeful, and essential. You will also support the financial administration of the service - monitoring mail costs and liaising with suppliers (training will be provided). At times, you will step in to cover delivery rounds by bicycle or van, keeping our services running smoothly for staff and departments across Oxford. This is a fantastic opportunity to combine customer service, administration, and hands-on operational work in a role that supports the world\'s leading University.
Sponsorship and Right to Work: This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.
Responsibilities
* Handle customer enquiries and coordinate specialist courier bookings.
* Manage international shipment paperwork and process outgoing University mail.
* Support the financial administration of the service – monitor mail costs and liaise with suppliers (training provided).
* Step in to cover delivery rounds by bicycle or van as needed to keep services running for staff and departments across Oxford.
Qualifications
* Strong communication skills, with the ability to provide excellent customer service.
* Experience of delivering effective administrative support.
* Confidence using IT systems including Microsoft Office and mobile devices.
* Understanding of finance processes such as raising invoices and handling billing queries (training will be provided).
* Knowledge of mail services and logistics, with a flexible approach to supporting both administrative and delivery tasks.
* A full UK driving licence.
About the University
Spanning the historic streets of the "city of dreaming spires," the University of Oxford has been ranked the world\'s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Apply now to become part of our extraordinary legacy.
What We Offer
* 38 days of annual leave (inclusive of public holidays) pro-rata for non-permanent staff, with the option to purchase up to 10 extra days and additional leave after long service.
* One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
* An excellent contributory pension scheme.
* Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
* Access to a vibrant community through our social, cultural, and sports clubs.
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