Salary and Benefits
Salary £37,528 - £40,528 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme.
Employment Type
Full time, Permanent.
Location
Chelmsford MC, Chelmsford, CM2 5AA.
Job Summary
As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.
Shift Pattern
41 hours, Monday to Friday between 14:00 and 22:10 + Late Shift Allowance £478.20.
Role Responsibilities
* Lead a dedicated team of full and part time employees, hold regular one‑to‑one and team meetings, review the area’s performance and plans daily.
* Champion health and safety initiatives, increase efficiency, and identify areas of improvement.
* Support the Shift Manager, provide high quality service to our customers and ensure all operational targets are met.
* Manage line‑management responsibilities: team sick absence, attendance, training and development; involve in continuous improvement programme.
Skills and Experience
* Flexible, work under pressure, excellent leadership and communication skills.
* Evidence on CV of the following focus areas:
* Leadership Focus: Ensure basics right, take a ‘one company’ approach, create positive energy, implement strategy, take account of relevant issues, use platforms to recognise superstars, appeal to both heart and brain.
* People Focus: Understand diversity & inclusion, delegate, coach, empower, give feedback, identify and develop talent, collaborate, understand others’ needs, supportive environment.
* Resilience Focus: Approachable, reassuring, agile in new challenges, communicate regularly informally, deal with ambiguity, stay positive and realistic under pressure.
* Achievement Focus: Ensure ‘best day every day’, implement standards of excellence, ask questions, share learning, guide, build confident teams, hold accountable, use resources, keep promises, trusted by teams.
* Improvement Focus: Transform, reduce costs, value for money, innovate, make informed decisions, identify improvements, implement new processes, meet changing customer needs.
* Customer Centric Focus: Implement customer‑first culture, improve experience, put customer at heart of decision making, monitor goals, promote investment and change.
Application Process
Apply online and submit current CV.
Assessment
Capability‑based interview and short management scenario exercise on the day to showcase suitability for management positions.
Job Reference
336032.
About Royal Mail
At Royal Mail we connect companies, customers and communities across the country, delivering a one‑price‑goes‑anywhere, universal postal service to more than 30 million addresses. We aim to be recognised as the best delivery company in the UK and across Europe.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey. We provide interview questions in advance to prepare.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals, especially the Armed Forces community.
We are committed to ensuring an inclusive recruitment process. If you require adjustments to support you during the hiring process, please discuss these with your recruiter.
Key Values
We value trust and our people.
More Information
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date
1st April. Advert may close early if a suitable number of applications reached.
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