This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Your new company
Opportunity to join a large educational institution in Manchester.
The IT team supports staff and students with critical support by telephone, in-person support desk and through their digital platform.
Your new role
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil peoples' needs. You will be part of a dedicated team that makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and primarily involves answering telephone calls as well as working at the In-Person IT Support Desk and dealing with self-logged tickets.
What you'll need to succeed
Previous relevant work experience as a Service Desk Analyst.
Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services.
Teamwork: collaborating as part of a group to achieve a common goal or to complete a task in the most effective and efficient way.
Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone.
Be adept at identifying, gathering and validating customer needs
Be proficient in everyday desktop software.
Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked.
Communicate effectively in person, on the phone, and via emails.
Possesses an aptitude for solving problems and thinking on their feet but is also not afraid to ask for help to decide on the best course of action.
Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other.
Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours.
What you'll get in return
Service Desk Analyst - 3-month contract - 5 days p/w onsite Manchester
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Higher Education
Referrals increase your chances of interviewing at Hays by 2x
Get notified about new Service Desk Analyst jobs in Manchester, England, United Kingdom.
Manchester, England, United Kingdom 2 weeks ago
Manchester Area, United Kingdom 2 weeks ago
Manchester Area, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Bolton, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 2 months ago
Greater Manchester, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 3 days ago
Warrington, England, United Kingdom 2 months ago
IT Service Desk Analyst (6 month FTC) - Manchester or Glasgow based
Manchester, England, United Kingdom 5 days ago
Macclesfield, England, United Kingdom 2 months ago
Bury, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 6 days ago
Accrington, England, United Kingdom 1 month ago
Halifax, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 2 months ago
Chorley, England, United Kingdom 6 days ago
Technical Support Specialist (Medical Devices/Lab Equipment)
Manchester, England, United Kingdom 6 hours ago
Brighouse, England, United Kingdom 3 weeks ago
Warrington, England, United Kingdom 1 week ago
Swinton, England, United Kingdom 1 week ago
Swinton, England, United Kingdom 1 week ago
IT Systems Developer/User Support Analyst
Glossop, England, United Kingdom 2 weeks ago
Technical Acct Mgr (EMEA), AWS Enterprise Support, ES - EMEA - UKI
Manchester, England, United Kingdom 1 week ago
IT Technician / Helpdesk Support Engineer / Service Desk Analyst
Burnley, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr