Overview
About XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
Employment Type: Permanent, Full Time | Grade: Senior Associate | Remote
Reference: REQ003127
About The Role
We are currently seeking an Application Support Analyst within the IT Development and Delivery team; a centralised technical team that specialises in the management and maintenance of the core platforms used to deliver pension administration services to Schemes administered within XPS. The team is located across the XPS Group national offices. Occasional visits to one of our preferred offices may be required: Belfast, Newcastle, Portsmouth, Bristol, Edinburgh. The following line of business applications are supported: Alfresco, Aurora, Resourcelink and MyPension. The role will not be limited to these; you will work across a variety of other applications and may be involved in project work with potential to manage a small team.
Key Responsibilities
* Provide a helpful and approachable second/third line support service for internal staff experiencing software challenges, including recording new work requests and assisting with recurring support tasks.
* Support and produce Management Information / Business Intelligence data sets and reports.
* Undertake bulk data loading activity into various systems.
* Protect customer data by understanding and adhering to GDPR requirements at all times.
* Be agile in responding to changing workload volumes and communicate when peaks are identified.
* Identify and support/drive improvements to existing processes to facilitate Continual Service Improvement within the role and wider team.
* Deliver excellent interactions on behalf of the team within set timescales.
* Provide an expert email-driven Helpdesk service to internal and external customers experiencing challenges accessing online portals.
* Effectively liaise with third-party support vendors and internal IT teams during resolution processes.
* Share knowledge and train junior team members where appropriate.
* Embrace and promote the XPS Values.
Essential
Your Profile
* Willingness to learn new applications and grow technical knowledge; commitment to self-development and learning new skills.
* Experience in manipulating and transforming data.
* Experience using Microsoft Office 365.
* Experience in MS SQL Server (T-SQL scripting, SSIS & SSRS, stored procedure development and database design).
* Understanding of data protection and compliance principles, notably GDPR, and how a regulated framework impacts data processing.
* Excellent interpersonal skills; ability to communicate with stakeholders at all levels via telephone, instant messaging and video conference.
* Experience of working independently and remotely when necessary; proactive, reliable and able to prioritise.
* Ability to assess and document client issues, user experiences and internal processes using a logical problem-solving approach.
Desirable
* Experience of working with pension administration or electronic document management systems.
* Experience with programming/scripting languages (e.g., JavaScript, Python, C# and Visual Basic).
* Experience with cloud-hosted applications, including familiarity with Azure Application Insights.
* Experience in development environments such as Visual Studio, Azure Data Studio and SQL Management Studio.
* Experience with Power Apps (Power BI, Power Automate and Power Query) to implement improved reporting and integrations, as the IT organisation transitions to MS Azure products.
What We Offer
Competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support a flexible benefits scheme, employee assistance, and digital GP service. Paid volunteer days are available; volunteering is encouraged. Referral bonuses are offered for introducing suitable candidates to XPS.
How To Apply
Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunity Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer will be conditional upon DBS Disclosure checks, employment or educational references, satisfactory credit checks, and eligibility to work in the UK. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
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