We are looking for
someone with strong Microsoft Office 365 skills, good typing and proofreading abilities (we currently use Fluency Flex) and a professional and friendly telephone manner. You will be communicating with patients, families and healthcare professionals so great interpersonal skills are key.
We offer a mix of home and office working, along with a flexitime arrangement to support your work-life balance. Please submit an application if this sounds like the right next step for you.
Interview: 01/10/2025
Communication:
1. To act as a point of contact for queries from clinical and non-clinical staff
2. Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
3. Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
4. Returning calls promptly and keeping callers updated with information in an effective and efficient way
5. Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Organising and Planning:
6. Checking and sorting investigation reports and passing information on to clinical team as required
7. Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
8. Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.