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Desktop support engineer

Potters Bar
JR United Kingdom
Desktop support engineer
€60,000 - €80,000 a year
Posted: 14 May
Offer description

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Budget is 2400-2500 GBP per month as an employee on a fixed-term contract. Bristol is a bit far, so only travel and accommodation will be covered to Bristol. Food will not be reimbursed.


Job Description

1. The engineer will address the refreshes in the order specified in the sheet. If a user is unavailable, they will move to the next and check back later. If still unavailable, they will record this on the form.
2. The engineer will disconnect and remove hardware, placing it on a trolley or designated point for later transport to the storage room for decommissioning by the customer.
3. The engineer will record the details of removed assets on their laptops as per the agreed document.
4. The engineer will install the new device, connecting it to the monitor (ID required), power, LAN (if available), etc.
5. The engineer will record the new asset details on their laptops as per the agreed document.
6. The engineer will power up the new device, enter BIOS to perform checks, then reboot to the login screen.
7. The engineer will assist the user with logging in and starting the Auto-pilot image, providing support if needed. Reimaging may take 1.5 to 2 hours or longer depending on bandwidth and number of devices.
8. After distribution, the engineer will revisit each user to check progress and address any issues.
9. The engineer will take all old devices to the storeroom and coordinate with the disposal vendor for decommissioning.
10. At the end of the day, the engineer will send the closure sheet with status updates. Devices still installing may require a morning check.
11. There is a 5-day Hypercare period during which the project engineer will reattend calls for refresh issues.
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