Role Overview
Bramah Recruitment is seeking a motivated and detail-oriented individual to join a dynamic IT team for a client based in West London. As an Entry-Level IT Support Associate, you will play a hands-on role in supporting the organization's technology environment, assisting with daily tasks, and ensuring smooth operation of all systems internally and for client users.
Responsibilities
1. Provide Technical Assistance: Respond to support requests, troubleshoot hardware and software issues, and escalate complex problems as needed.
2. Maintain IT Equipment & Systems: Track and organize devices (laptops, phones), assist with software installations, and ensure proper setup for users.
3. Support Budget Tracking: Help organize IT expenses and maintain accurate financial records.
4. Update IT Documentation: Create and maintain user guides, procedures, and internal policies.
5. Contribute to Automation Projects: Participate in projects to automate routine IT tasks for efficiency.
6. Assist with Software Projects: Support software development tasks such as gathering feedback, user adoption, testing, and training.
Skills and Qualifications
* At least 1 year of experience in a first-line support role.
* Basic knowledge of computing systems and networking.
* Proficiency in Microsoft Office.
* Excellent written and verbal communication skills, with the ability to manage stakeholder relationships.
* Previous troubleshooting experience.
* Ability to work independently and solve problems proactively.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Business Consulting and Services
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