The Triage and Officer post forms part of the Council’s approach to preventing homelessness in the borough. Your role will be to prevent homelessness in accordance with the provisions of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017, associated Code of Guidance, case law and best practice.
You will be responsible for carrying out in depth interviews with households approaching the Council as homeless, advising customers of the housing options available to them and completing Personal Housing Plans, investigating complex housing situations and issuing decisions in accordance with the Acts.
Location: Bexley Civic Offices.
Candidate Profile
* Awareness of legislation relating to housing advice, homelessness, housing management and the allocation of housing, with a good practical understanding of the range of housing problems people may experience.
* Broad knowledge and understanding of the housing and support needs of homeless and housing applicants and tenants.
* Experience of providing quality advice and information to members of the public and of handling complaints and enquiries.
* Excellent knowledge of negotiation and mediation techniques and their practical application.
For the full list of essential and desirable criteria for this role please refer to the Person Specification within the Job Description attached.
Our Offer to you
We will offer a competitive salary, coaching and mentoring programmes, an excellent pension scheme and generous annual leave plus bank holidays.
For more information about the benefits package, see the Candidate Information document attached.
Recruitment Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@bexley.gov.uk.
This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
We reserve the right to close adverts earlier than the closing date.
For an informal discussion about the role please contact Oyinda.Ogundiran@bexley.gov.uk.
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