Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you. We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities. As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million. You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution. Key Responsibilities: Lead, motivate and develop a high-performing income recovery team Manage tenancy arrears from prevention and early intervention through to legal enforcement Oversee high-value and complex arrears cases, ensuring timely resolutions Use data and performance insights to improve outcomes and drive service delivery Build strong relationships with internal teams and external partners Contribute to service tran...