Overview
An exciting new Traffic Clerk opportunity at DX!
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
Role summary
The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.
Key responsibilities
* Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
* Supporting the on the road management of the traffic operation through communication and guidance
* Ensuring all required administrative tasks are completed in line with company requirements
* Dealing with customer / driver enquiries in a polite and effective manner
* Ensure service level targets and KPI's are achieved by maximising fleet utilisation
* IT literate; with a high competence in Excel
* Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
* Knowledge of warehousing operations
Additional information
It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.
Benefits
* Competitive Rates of Pay
* Holidays: 20 days increasing with length of service + bank holidays
* Long Service Recognition scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more!!
We look forward to hearing from you
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