Travel Operations and Customer Services Consultant
£30,000 + Great Benefits
Hybrid - Central London
Our client is a luxury niche tour operator who specialise in luxury villa holidays.
Due to growth and expansion, they are now seeking a Travel Operations and Customer Services Consultant to join the team.
This is a pivotal role handling all exceptional customer service queries, providing destination and operational support.
Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential.
The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends.
Travel Operations and Customer Services Consultant Responsibilities:
Manage all customer interactions post sales ensuring a smooth personalised experience
Serving as the main point of contact for the client
Resolving any issues that arise whilst customers are on tour, liaising with supplier's and guides
Conducting training for agent partners
Onboarding new villa partners
Travel Operations and Customer Services Consultant Experience Required
Exceptional customer service skills gained within the travel industry in a similar role dealing with complaint handling
Experience in dealing with complaints with empathy aiming for high satisfaction and client retention
A high standard of verbal and written communication skills
Ability to relate to experienced and discerning travellers
Travel Operations and Customer Services Consultant Salary and Benefits
Base Salary of £30,000 based on experience
Hybrid working
23 days annual leave + 8 bank holidays
Career progression
Flexi time
Birthday off
In house social and well being team
Free annual travel insurance
2 volunteer days per year
To apply for this Travel Operations and Customer Services Consultant role, please forward your CV and a member of the team will be in touch to discuss the role and company